• Send an email to privacy@visionus.ca with the subject line: “Delete My Pebblz Account”.

• Include the email address on your Pebblz account and your country/region.

• For security, we may ask you to verify identity or reply from the account email.

• We respond to all verified requests within 7 days and complete deletions within 30 days, unless a longer period is required by law.

• Important: Deleting your account is permanent. You’ll lose access to your profile, progress, and any content you created.

Once we verify your request, Pebblz will delete or de-identify the following, tied to your account:

• Profile & identity data: name, handle, profile photo, bio, preferences.

• Contact details: email, phone (if provided).

• Activity & progress: trainings completed, challenges, XP/skills, streaks.

• User-generated content: posts, comments, reflections, media uploads.

• App telemetry linked to you: device/app identifiers and logs that are directly associated with your account.

We also ask our processors (e.g., cloud storage, analytics, crash reporting) to delete or de-identify your associated records where applicable.​

If law requires longer retention, we’ll keep only the minimum necessary and delete it once the requirement ends.

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If you signed in with a third party (e.g., Apple, Google), deleting your Pebblz account does not delete your third-party account. You may also need to manage permissions in those services to remove Pebblz access.

Some data must be retained for a limited period to meet legal, regulatory, security, or accounting obligations. When retained, it’s restricted and not used for product features:​

• Security, fraud, and abuse logs: typically kept up to 24 months to detect misuse and protect the service.

• Legal holds or dispute records: retained for the duration of the investigation or as required by law.

• Aggregated or irreversibly de-identified analytics: may be kept to improve system reliability and performance, but cannot identify you.